We hope you love your Cotswolds Scents purchase. However, if you change your mind, you may be able to return your order in accordance with the policy below. Nothing in this Returns Policy affects your statutory rights.

Change of Mind Returns

If you have purchased from us online, you have the right to cancel your order within 14 days of receiving your goods, unless an exception applies.

To request a return, please contact us at contact@cotswoldsscents.co.uk within 14 days of receiving your order.

Once you have notified us that you wish to cancel, you must return the goods to us within a further 14 days.

Returned products should be unused and, where possible, returned in their original packaging. You may handle the products only as reasonably necessary to inspect them. We may make a deduction from your refund if the value of the goods has been reduced as a result of handling beyond what would reasonably be permitted in a shop.

How to Return Your Order

Please contact us before returning your order so that we can provide any necessary return information.

Returns should be sent securely packaged to:

Cotswolds Scents – Returns
1 Sedgley Road
Cheltenham
GL52 8DD

Unless the goods are faulty, damaged or incorrectly supplied, you are responsible for the cost of returning the goods to us. We recommend using a tracked postal service and retaining proof of postage until your refund has been completed.

Refunds

Once your return has been received, we will inspect the goods and process any refund due.

Refunds will be made to your original payment method unless otherwise agreed and will be processed without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, where applicable.

Where you cancel your entire order under your statutory cancellation rights, we will also refund the cost of our standard delivery service. If you selected a more expensive delivery option, such as express delivery, we are not required to refund the additional cost above our standard delivery charge.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Personalised Products

Products that have been made to your specifications or clearly personalised cannot normally be returned simply because you have changed your mind.

This includes personalised gift hampers where personalised elements have been created specifically for your order.

This does not affect your rights if the product is faulty, damaged, not as described or incorrectly supplied.

Opened or Used Products

For hygiene and product-safety reasons, certain products supplied sealed may not be eligible for a change-of-mind return once the seal has been broken, where the product is not suitable for return for health protection or hygiene reasons.

Products that have been used beyond what is reasonably necessary to inspect them may also be subject to a deduction from the refund to reflect any reduction in value.

Sale Items

Sale and discounted items have the same statutory consumer rights as full-price items and may be returned in accordance with this policy where the right to cancel applies.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, is not as described or you receive the wrong item, please contact us as soon as possible at contact@cotswoldsscents.co.uk.

Where goods are faulty or otherwise do not conform to the contract, your rights are protected by UK consumer law and are separate from our change-of-mind returns policy.

Please provide your order number and, where appropriate, photographs showing the issue so that we can resolve the matter as quickly as possible.

Questions

If you have any questions about a return, please contact us:

Email: contact@cotswoldsscents.co.uk
Telephone: 01789 576068