Last updated: 30 August 2026

Cotswolds Scents respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, contact us or otherwise interact with Cotswolds Scents.

1. Who We Are

Cotswolds Scents is operated by G & D.

For the purposes of UK data protection law, G & D is responsible for the personal information described in this Privacy Policy.

Contact details:

Cotswolds Scents
G & D
1 Sedgley Road
Cheltenham
GL52 8DD
United Kingdom

Email: contact@cotswoldsscents.co.uk
Telephone: 01789 576068

2. Information We Collect

Depending on how you use our website and services, we may collect information including:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase information
• Information you provide when contacting us
• Account information, if you create an account
• Marketing preferences
• Technical information about your use of our website, such as your IP address, browser, device information and cookie data

Where you purchase a personalised product, we may also collect the information you provide for personalisation, such as a gift message.

3. Payment Information

When you make a purchase, payments are processed through the payment providers made available through our online store.

Payment providers may collect and process payment information such as your card or payment account details in accordance with their own privacy policies.

We do not need to retain your complete payment card details ourselves in order to process your order.

4. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Take and manage payments
• Deliver products to you
• Contact you about an order or enquiry
• Manage returns, refunds and customer service enquiries
• Maintain customer accounts
• Prevent fraud and maintain the security of our website
• Maintain business, accounting and tax records
• Improve our website, products and customer experience
• Send marketing communications where we are permitted to do so
• Comply with our legal and regulatory obligations

5. Our Lawful Bases for Using Your Information

UK data protection law requires us to have a lawful basis for processing your personal information. Depending on why we are using your information, we may rely on:

Contract – where processing your information is necessary to fulfil your order or take steps at your request before entering into a contract.

Legal obligation – where we need to retain or use information to comply with our legal, tax or accounting obligations.

Legitimate interests – where processing is necessary for our legitimate business interests and those interests do not override your rights and freedoms. This may include improving our services, preventing fraud, maintaining website security and managing our business.

Consent – where you have given us permission to use your information for a particular purpose. Where we rely on consent, you can withdraw it at any time.

The ICO confirms that fulfilling an online customer's order is a straightforward example of processing under the contract lawful basis.

6. Marketing

We may send you information about Cotswolds Scents products, offers or news where you have consented to receive marketing or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us.

Unsubscribing from marketing will not prevent us from sending necessary communications relating to an order you have placed.

Electronic marketing is also subject to the UK's Privacy and Electronic Communications Regulations (PECR). For individuals, marketing emails generally require consent unless the requirements of the existing-customer soft opt-in are satisfied.

7. Who We Share Your Information With

We may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include:

• Website and e-commerce service providers
• Payment processors
• Delivery and courier companies
• IT, hosting and website service providers
• Email and marketing service providers
• Professional advisers such as accountants
• Government, regulatory or law-enforcement authorities where required by law

We only share information that is reasonably necessary for the relevant purpose.

Third-party providers may process your information in accordance with their own privacy policies and applicable data protection law.

8. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website and, where applicable, support marketing and advertising.

Some cookies are necessary for the website to function. Other non-essential cookies may require your consent.

You can manage your cookie choices through the cookie controls provided on our website, where available, or through your browser settings.

Further information should be provided in our Cookie Policy/Notice where applicable.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will securely delete or anonymise it where appropriate.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your personal information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Request transfer of your information in certain circumstances
• Withdraw consent where we rely on consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us at contact@cotswoldsscents.co.uk.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

The ICO's current guidance confirms that a privacy notice should explain who the organisation is, why information is held, the lawful bases used, where information comes from, who it is shared with, retention, people's rights and how to complain.

13. Children's Privacy

Our products and services are not directed specifically at children, and we do not knowingly collect personal information from children where this would be inappropriate.

If you believe a child has provided personal information to us inappropriately, please contact us.

14. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy information when visiting them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

The latest version will be published on this page with the date it was last updated.

16. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Cotswolds Scents / G & D
1 Sedgley Road
Cheltenham
GL52 8DD
United Kingdom

Email: contact@cotswoldsscents.co.uk
Telephone: 01789 576068